Grievance & Complaints

The University is committed to handling any student complaint in a way which:

• Encourages informal resolution
• Is fair and efficient
• Treats the student with appropriate seriousness and sympathy
• Is quick and consistent with a fair and thorough investigation

The University defines a complaint as “a specific concern on the part of a student about the provision of education or other service by the University.” Examples include:

• inaccurate or misleading information about the programs of study;
• Insufficient academic facilities;
• Service not provided to standard advertised;
• The behaviour of a member of the staff;

If a student wishes to make a complaint, he or she must do so within 60 days of the date on which the event occurred.

A complaint may only be made by a student or group of students, not by a third party or representative. Anonymous complaints will only be accepted if there is sufficient evidence to support it and will be treated with caution.

The student may have reservations about making a complaint, but the University takes complaints very seriously, and regulations provide that the student cannot be put at risk of disadvantage or discrimination as a result of making a complaint when the complaint has been made in good faith.

Students should note that all staff involved in a complaint will be required to respect the confidentiality of information and documents generated in, or as a result of, the complaint and not disclose such information to people not concerned with the matters in question.

D Y Patil University, School of Open and Distance Learning maintains open files for inspection regarding all complaints lodged within the past 3 years against faculty, staff and students.

If possible, the complaint should be given to the individual directly responsible for the situation. D Y Patil University, School of Open and Distance Learning will NOT take adversary action against the student who lodged the complaint.

School of Open and Distance Learning encourages individuals to take the following steps when handling complaints:

Step 1
Submit your complaint in writing or fill up online form to the complaint officer: bhakti.naik@dypatil.edu
In the complaint be sure to include:

• Your name and contact information
• Who/What the complaint is about
• The instance that occurred
• Date(s) of occurrence

The complaint officer will respond to your complaint within 1 weeks’ time.

Step 2
If the student is dissatisfied or feels unable to confront the individual who is directly responsible, the case will be handed over to the Director od school of Open and Distance Learning, who will investigate the matter and report back to the student. The investigation will be handled in an impartial manner.

Should the student still be dissatisfied, he or she can seek relief from the Management of D Y Patil University, Nerul Navi Mumbai.

Registrar’s Office- Complaint Redressal Mechanism
Administrative Matters :
Sector 7, Nerul, Navi Mumbai – 400706
Email – registrar.office@dypatil.edu
Phone – 8097050551

What can I do if I’m still not satisfied?
Should the student still be dissatisfied, he or she can seek relief from the University Grants Commission (UGC) DEB Office -
Distance Education Bureau :
35, Feroze Shah Road, New Delhi, Pin:110 001
Email – deb-ugc@gov.in
Phone – 011-23604-688

D Y Patil University, School of Open and Distance Learning is an UGC DEB approved institution. Distance Education students attending SODL who would like to resolve a grievance should follow SODL’s established Student Complaint Process

Complaints not addressed can also be submitted to the Distance Education Bureau (DEB) by completing the online complaint form at https://deb.ugc.ac.in/

To meet the expectations of students, parents, alumni, faculties, non-teaching staff and other stakeholders for better, faster and more effective Grievance Redressal Mechanism, the Institute has decided to provide an on-line mechanism to all stakeholders for redressal of their grievances. You can register your grievance below -

Sr. No.	Member	Designation
1	Dr. Vandana Mishra Chaturvedi	Vice Chancellor
2	Mr. Umesh Patil	Registrar SODL
3	Mrs. Bhakti Naik	Program Coordinator
4	Mr. Naeem Pathan	Program Coordinator
5	Mr. Shajis Deshmukh	Student Member
6	Ms. Shalaija Menon	Student Member