If a student wishes to make a complaint, he or she must do so within 60 days of the date on which the event occurred.
A complaint may only be made by a student or group of students, not by a third party or representative. Anonymous complaints will only be accepted if there is sufficient evidence to support it and will be treated with caution.
The student may have reservations about making a complaint, but the University takes complaints very seriously, and regulations provide that the student cannot be put at risk of disadvantage or discrimination as a result of making a complaint when the complaint has been made in good faith.
Students should note that all staff involved in a complaint will be required to respect the confidentiality of information and documents generated in, or as a result of, the complaint and not disclose such information to people not concerned with the matters in question.
D Y Patil University, School of Open and Distance Learning maintains open files for inspection regarding all complaints lodged within the past 3 years against faculty, staff and students.
If possible, the complaint should be given to the individual directly responsible for the situation. D Y Patil University, School of Open and Distance Learning will NOT take adversary action against the student who lodged the complaint.
School of Open and Distance Learning encourages individuals to take the following steps when handling complaints:
Submit your complaint in writing or fill up online form to the complaint officer: firstname.lastname@example.org
In the complaint be sure to include:
Your name and contact information
Who/What the complaint is about
The instance that occurred
Date(s) of occurrence
The complaint officer will respond to your complaint within 1 weeks’ time.
If the student is dissatisfied or feels unable to confront the individual who is directly responsible, the case will be handed over to the Director od school of Open and Distance Learning, who will investigate the matter and report back to the student. The investigation will be handled in an impartial manner.
Should the student still be dissatisfied, he or she can seek relief from the Management of D Y Patil University, Nerul Navi Mumbai.
Registrar’s Office- Complaint Redressal Mechanism
Administrative Matters :
Sector 7, Nerul, Navi Mumbai – 400706
Email – email@example.com
Phone – 8097050551
What can I do if I’m still not satisfied?
Should the student still be dissatisfied, he or she can seek relief from the University Grants Commission (UGC) DEB Office -
Distance Education Bureau :
35, Feroze Shah Road, New Delhi, Pin:110 001
Email – firstname.lastname@example.org
Phone – 011-23604-688
D Y Patil University, School of Open and Distance Learning is an UGC DEB approved institution. Distance Education students attending SODL who would like to resolve a grievance should follow SODL’s established Student Complaint Process
Complaints not addressed can also be submitted to the Distance Education Bureau (DEB) by completing the online complaint form at https://deb.ugc.ac.in/